Cooldel Online Grocery Delivery Frequently Asked Questions

Online Grocery Delivery FAQ

How does Cooldel grocery delivery work?

Cooldel makes it easy to order from your favorite local stores. Select your store, choose your products, enter your delivery address, and have your groceries delivered the same day. Check out cooldel.com to get started.

How much does Cooldel’s online grocery delivery cost? 

Cooldel is the most affordable solution to online grocery delivery. We charge only $9.49 for any order under $200 and we offer free grocery delivery on orders over $200. A 3.99$ service fee is charged to sustain our operations.

Do you offer FREE grocery delivery?

YES! You can get free delivery from any of our stores for any online grocery orders over $200.

Will I pay the same price on Cooldel.com as in-store?

Yes, all products are priced the same as in-store so you can be sure to always get the best deal at cooldel.com 

What happens if an item is out of stock?

You can choose to accept automatic substitutions before passing to checkout to allow the store shoppers to substitute any out of stock item with a similar product. Else, if some items are out of stock at the grocery store, a store shopper will call you to make replacements with you. Finally, the items that couldn't be replaced will be fully refunded to you.

What happens if there is an issue with my order?

If there is ever an issue with your order, you can contact us on our live chat available from 9am to 9pm. We will do everything we can to solve the problem.

What is the minimum order?

There is no minimum order! The delivery fee for orders under $200 is $9.49 and your grocery delivery is FREE for orders above $200.

Do I have to create an account before shopping?

No, you can shop as a guest. If you do create an account, your order can be saved so next time you shop with us, you will have your usual grocery list ready to be ordered. The shopping process will be easier and quicker. Create an account.

Do you deliver in my area?

Cooldel delivers in Greater Montreal and we are always expanding our service areas. 

When do you deliver?

We deliver every day of the week. Your order will be delivered the same-day if you place it before 5pm. You will receive real time updates on your order as it gets assembled and on its way to you.

Who packs my groceries?

Cooldel has partnered with local grocers and we ensure that each order is packed by store personnel that already knows the products. You can be sure that your order will be packed with care and attention to make sure you receive the freshest products!

Which supermarket has the best home delivery?

At Cooldel we pride ourselves in providing the best home grocery delivery service for our customers. We work directly with local grocers to ensure that your order gets delivered fast and complete.

Which grocery stores deliver to my home?

Cooldel offers home delivery in any of our many service areas. To find out if you can get groceries delivered to your home, go to cooldel.com and enter your postal code.

Can I order groceries online and have them delivered?

Yes, that’s exactly what we specialize in here at Cooldel.com. To get started, simply select your store to start shopping for fresh local groceries near you.

What measures are you taking against Covid-19?

We are taking very strict hygiene measures. You can see updates on our Covid-19 Hygiene Measures Page

What if there is a problem with my order?

Feel free to chat with us through the live chat (opening hours 9am-9pm), or send us an email at info@cooldel.com. We will be more than happy to assist you and find a solution.

English